Handling exchanges for members of large groups

Former Member $organization over 16 years ago

Our Ad Sales manager is currently talking to a business that would like to, along with their ad, purchase about 20 subscriptions for their important clients. Our concern is that when any one constituent has large numbers of subscriptions, inevitably the people for whom they're buying them need to make lots of exchanges, and then it's very difficult to tell who's exchanged what and who has tickets when and whatnot. We have a couple of possible solutions to this, none of which we love:

1) Create multiple constituents to represent this business - Company A, Company B, Company C, etc, and sell each of them smaller numbers of subscriptions, making the individual tickets easier to track, but generally befouling the pristine beauty of our database.

2) When we exchange the tickets, change the constituent ID of the tickets to that of whomever will be using them. This is a handy way for us to gather the information of people who are important to this business and potentially important to us, but it does make the tickets extrordinarily hard to track down once they've migrated from the Company's account, and it limits the number of people who can help them to people who have permission to change the Const ID on orders.

3) Make the Company's person who is making the exchanges for their important clients physically come here to the box office to make the changes. In this case, the Company is across the street, so I don't feel bad about asking that of them, but I'm also looking for a more universal solution.

How do you handle this sort of thing?

Katie Kring

Box Office Manager

Florida Studio Theatre

Phone: 941.366.9000

Email: kkring@floridastudiotheatre.org

Website: www.floridastudiotheatre.org