So I think I know the answer but just wanted to field some possibilities:
We have a situation where a ticketing payment was made in the wrong account and now need to transfer the payment to the correct account. Is there a way do this without refunding the credit card?
Hi Julie,
I don't know if this is best practice - and I've never done it for Ticket payments, but rather Contributions, but I've avoided refunding a customer's card and recharging by putting the money in your company's Suspense Account. Use the Payment Method associated to this sort of "holding pot" G/L and then use the same payment when reentering to the correct customer's account.
Best to let your Finance department know...
Frannie
Thanks Franny! This is helpful. We are currently working with our accounting department to figure something out and they were sort of on this path so we'll continue on.