Hello,
To value the benefits for our Friends I need to find out how many of them have taken up the free ticket exchange offered. If this happens the fee appears on the constituent record and is then minused off again as a refund. How can I report on this?
Any ideas appreciated.
Thanks, Katie
Katie,
depending on your fee setup you may be able to get this information from the Fees by Performance report. We have a per ticket exchange fee that is applied in exchange mode of sale. With this setup the Fees by Performance report shows both the amount and number of exchange fees collected and the amount that was lost to override.