Hello,
To value the benefits for our Friends I need to find out how many of them have taken up the free ticket exchange offered. If this happens the fee appears on the constituent record and is then minused off again as a refund. How can I report on this?
Any ideas appreciated.
Thanks, Katie
hi Katie,
I don't know if your website allows exchanges or if box office staff looks after them.
Perhaps you could set up another exchange fee called "Free Exchange" if they are done in-house which is user-defined with no value attached to it and report on orders with this "complimentary" fee? All other exchanges following the free exchange can then use the fee you have in place.
cheers,
Kevin