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identifying ticket exchange fees

Katie Fathers
$organization

Hello,

To value the benefits for our Friends I need to find out how many of them have taken up the free ticket exchange offered. If this happens the fee appears on the constituent record and is then minused off again as a refund. How can I report on this?

Any ideas appreciated.

Thanks, Katie

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  • $organization

    Hi Katie,

    Is the fee being subtracted by clicking the override button on the fees tab? Or by some other method?

    I've found the easiest way to report on exchanges is by having exchange Modes of Sale.  For example, processing all subscriber exchanges in a Sub Exchange MOS where no fee is added and processing all other exchanges in a Single Ticket Exchange MOS where the exchange fees are applied to the order.

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  • $organization

    Hi Katie,

    Is the fee being subtracted by clicking the override button on the fees tab? Or by some other method?

    I've found the easiest way to report on exchanges is by having exchange Modes of Sale.  For example, processing all subscriber exchanges in a Sub Exchange MOS where no fee is added and processing all other exchanges in a Single Ticket Exchange MOS where the exchange fees are applied to the order.

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