Hi there,
Our marketing department wants to offer an instant rebate of $50 to any customer who takes advantage of an offer. They want this to be a flat $50 off the entire order, no matter how many tickets, which package, etc.
The trick is that they do not want the ticket price to be adjusted down. It is like the full ticket price and then a negative revenue imemdiately afterward.
Is there a way to do this in the same transaction without adjusting down ticket prices?? I suggested just an immediate refund, but they feel this is annoying for the Patron (agreed).
Ex: if one person purchases a 2-show subscription at $200, they get a $50 rebate. Each show has one ticket at $100. These tickets should still be printed at $100. But the customers card should only be charged $150. And Tess should somehow reflect a net transaction fee of $150.
Possible?? Please??
Any help welcome! Thank you!
You could create a payment method of rebate and “pay” the $50 off first and then charge whatever was left over to the patron. That way the tickets will still have their full value and you could track how much in rebates you processed at the end of the rebate period. And you wouldn’t have to refund the patron. We do something similar with charitable donations and it works well.
Elizabeth Carlock
Director of Ticketing Services
The Granada Theatre
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Frances O'Connell Sent: Tuesday, July 17, 2012 9:30 AM To: Elizabeth Carlock Subject: [Tessitura Ticketing Forum] Rebate without Adjusting Ticket Prices
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thank you all! makes sense!
Hi all,
I took the above advice and created a dummy payment method called "Rebate". I think I'm right in assuming that now the revenue columns in the canned "Package Sales Report" are going to be off as they are likely including the rebate amounts that we did not actually receive.
Have others found a good rebate reporting solution?
Thanks -
Frannie
Is it possible to create a negative fee? I can't think of many applicable situations, but here you could have a "Rebate" fee of -50 dollars which would allow online rebate sales through an appropriate MOS as well as have better tracking by looking at sales reports w/ and w/o fees.