Hi there,
Our marketing department wants to offer an instant rebate of $50 to any customer who takes advantage of an offer. They want this to be a flat $50 off the entire order, no matter how many tickets, which package, etc.
The trick is that they do not want the ticket price to be adjusted down. It is like the full ticket price and then a negative revenue imemdiately afterward.
Is there a way to do this in the same transaction without adjusting down ticket prices?? I suggested just an immediate refund, but they feel this is annoying for the Patron (agreed).
Ex: if one person purchases a 2-show subscription at $200, they get a $50 rebate. Each show has one ticket at $100. These tickets should still be printed at $100. But the customers card should only be charged $150. And Tess should somehow reflect a net transaction fee of $150.
Possible?? Please??
Any help welcome! Thank you!
Create a rebate payment method (essentially just a dummy method with a specific GL finance can use to track the rebates), then when processing the order payment, change the amount of the default payment to $50, select the Rebate payment method, then insert a second payment row and pay the remaining balance with the constituent’s preferred method of payment.
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com