Fixed Packages/ticket exchanges within the package

In order to process an exchange the ticket must be printed.  We process our exchanges in a separate order so as not to affect the original sub seats.  We use an Exchange MOS and will grant any exchange requests to mail out the accurate seats with the sub mailing.  Hope that helps!

Hello,

We are just starting out with Tessitura and am feeling very green about a lot of things. I'm finding the help button and the forum very helpful but am not finding the clear answer I need. I'm hoping someone can help me out with a quick response.

* How do you exchange a show/single seat within a fixed package? Can you do this exchange without having the tickets printed?

If anyone can lead me down that right direction it would be greatly appreciated!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

In order to process an exchange the ticket must be printed.  We process our exchanges in a separate order so as not to affect the original sub seats.  We use an Exchange MOS and will grant any exchange requests to mail out the accurate seats with the sub mailing.  Hope that helps!

Hello,

We are just starting out with Tessitura and am feeling very green about a lot of things. I'm finding the help button and the forum very helpful but am not finding the clear answer I need. I'm hoping someone can help me out with a quick response.

* How do you exchange a show/single seat within a fixed package? Can you do this exchange without having the tickets printed?

If anyone can lead me down that right direction it would be greatly appreciated!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!