Hi All,
I'm looking for some best practice advice: We're looking at having a high priced event that we'd like to take deposits for (both in-house and online). I'm trying to figure out what the best way to set this up would be.
Currently I'm thinking of having a separate price type for the deposit, then returning it and applying payment to the full priced item. I'm a little worried that it makes more work for our box office and that it leaves the door open for orders to be forgotten at the deposit stage, but it's all I can think of that works online and in-client. Does that make sense? Any other thoughts or methods?
Thanks!
Court
The performance seating book includes the Price Category, so if you set the deposit price types up with a distinct category it would be easy to see who had a deposit and who had a fully paid item. You could also setup two different events to represent the deposit and the final sale and run a variety of reports on the individual 'performaces'. You could also create a dynamic list with the deposit price type to find the accounts that have paid deposits.
While it does make a little more work for the box office, the setup you describe has potential to make it really easy to spot where in the process the order is.
Boann
Thanks Boann!
Thinking out loud: If I set up a 2 price zone GA facility, I could then move purchasers from the deposit zone into the processed zone (and BO could process it like an upgrade exchange, which they know how to do). I could also then restrict the processed zone from online purchase (so you could only put deposits down online).
It also has the advantage of being able to be shut off independently and is easy to report on using our standard layout reports (Perf Sales analysis, etc.).
That's the best way I can think to do it...anyone have any better ideas? :)
If you don't mind building the extra facility/zone map then I think this a great way to handle it. If you name the sections/rows well the performance seating book will give a great snapshot of who is fully paid vs. deposit only. It is always a good idea to work with what the box office knows so that new items don't throw them for as big a loop.
Will you be printing tickets for the event? If so, you could also unselect the "print" check box in the performance set up for the deposit price type so that no one accidentally prints tickets that only have deposits.
Oooo, I LIKE that idea! Thanks Brian!