Our patrons with unused credits (from returns or exchanges) can no longer use their credit towards ticket purchases. We would like to pull those credits so that our marketing department can get that money. Can anyone please tell me how we can do this, or if there is a report we can run which will show us what patrons have credit on their accounts?
Thank you!
We put money on account when there is an overage on an exchange, as we have different ticket prices. If there is money on account and the exchange requires more funds, the deficit can be drawn from the on-account funds, as available. At the end of the season the left-over is reversed with a payment type that has the ticket revenue GL. This process is done manually, using the "On Account Tracking Report" for reference. This doesn't add any money to any particular production, as we only use one GL number for the current year's ticket revenue. Patrons are informed that their overages are not usable beyond the current season.