Our patrons with unused credits (from returns or exchanges) can no longer use their credit towards ticket purchases. We would like to pull those credits so that our marketing department can get that money. Can anyone please tell me how we can do this, or if there is a report we can run which will show us what patrons have credit on their accounts?
Thank you!
We are interested in the same thing. Basically finding a way to roll the past on-accounts to the show GL at the end of each show, as the money is not interchangeable between shows.
We place all of this money into a downgrade “fee” automatically for each show as the patron exchanges. (It is a balance due fee in the exchange MOS) This fee has it’s own GL that is different for each show so we can see how much is in each show and keep the money in the show account. I am not sure if this would work for you because it sounds like you allow the patrons to use their money during the year/show but I thought I would throw it out as an idea!
Thanks!
Amanda Sheehan
Ticket System Administrator
Cincinnati Playhouse in the Park
From: Angela Studley [mailto:bounce-angelastudley2500@tessituranetwork.com] Sent: Thursday, July 09, 2009 12:07 PM To: Amanda Sheehan Subject: Re: [Tessitura Ticketing Forum] Unused Credits
From: Julia Allal <bounce-juliaallal4670@tessituranetwork.com> Sent: 7/9/2009 11:00:37 AM
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
P Please consider the environment before printing this email.