Drinks or no drinks? Contemplating a change in policy...

Hi David,

In a previous lifetime, I was at an org that always allowed drinks into the theatre (in disposable glasses).  We noticed a significant drop in bar spend on shows that, for whatever reason, didn’t want drinks allowed in.  There were a couple of cases where patrons became intoxicated and were disruptive to the surrounding audience, but it was very rare, and usually on shows where we would expect it (comedy, some pop/rock music) so we had extra staff on hand.  And the trash pickup at the end of the night by FOH staff wasn’t adversely affected.

Aside from the obvious financial benefit, I think allowing drinks in the theatre is a small but significant good service move. 

Cheers

Kathleen

From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of David Walper
Sent: Tuesday, 17 April 2012 2:53 AM
To: Kathleen Smith
Subject: [Tessitura Customer Service Forum] Drinks or no drinks? Contemplating a change in policy...

In the past, we've only allowed patrons to bring drinks into our outdoor theatre.  We are now considering a plan to provide lids for hot and cold beverages into both our Bowmer Theatre (capacity 600) and our Thomas Theatre (Capacity varies by configuration 240-360).

Have other theatres implemented this? What were the results?  What did you learn & change about the policy?

Thanks!

David Walper - Oregon Shakespeare Festival

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Hi David,

In a previous lifetime, I was at an org that always allowed drinks into the theatre (in disposable glasses).  We noticed a significant drop in bar spend on shows that, for whatever reason, didn’t want drinks allowed in.  There were a couple of cases where patrons became intoxicated and were disruptive to the surrounding audience, but it was very rare, and usually on shows where we would expect it (comedy, some pop/rock music) so we had extra staff on hand.  And the trash pickup at the end of the night by FOH staff wasn’t adversely affected.

Aside from the obvious financial benefit, I think allowing drinks in the theatre is a small but significant good service move. 

Cheers

Kathleen

From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of David Walper
Sent: Tuesday, 17 April 2012 2:53 AM
To: Kathleen Smith
Subject: [Tessitura Customer Service Forum] Drinks or no drinks? Contemplating a change in policy...

In the past, we've only allowed patrons to bring drinks into our outdoor theatre.  We are now considering a plan to provide lids for hot and cold beverages into both our Bowmer Theatre (capacity 600) and our Thomas Theatre (Capacity varies by configuration 240-360).

Have other theatres implemented this? What were the results?  What did you learn & change about the policy?

Thanks!

David Walper - Oregon Shakespeare Festival

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Click here to report this email as spam.