Error in Open Event Rowscopy. Business Units versus Control Groups

Hi Laura

We have one business unit across our consortium and this works really well.  We tend to control group everything so this hasn’t been a problem. 

We have manage to have three of our consortium organisations selling off the same seating map with no problem using standard control group functionality on seasons.  One of the things we have done is setup a shared control group for any seasons that are used by multiple organisations.  All other information is organisation specific.  So we create a separate set of price maps and price types per organisation.  Separate payment methods and modes of sale.

If you want to chat through the setup I’m happy to do so! Just give me a ring.

Thanks

Nick

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Laura Jessop
Sent: 28 March 2012 15:56
To: Nick Insell
Subject: [Tessitura Ticketing Forum] Error in Open Event Rowscopy. Business Units versus Control Groups

Hi, we are trying to set up a shared Season of performances between the National Theatre and our sub licensee Greenwich Theatre.

So far both sides can see the performances but when Greenwich (consortium) go to purchase the tickets, an error message occurs: 'Error in Open Event Rowscopy: Contact System Administrator.' When you click OK, it takes you to the payment screen but there are no Payment Methods available to Greenwich. 

We can see and purchase everything on our side. I assume that this is a Business Unit issue? 

We have separate control grouped Price Types and Payment Methods and are hoping to be able to sell from the same seating plan but without seeing each other's information. Do we need to create a whole new shared Business Unit? Or can we get around this through Control Grouping? 

Any help or advice would be greatly appreciated. 

Many Thanks, 

Laura. 

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Hi Laura

We have one business unit across our consortium and this works really well.  We tend to control group everything so this hasn’t been a problem. 

We have manage to have three of our consortium organisations selling off the same seating map with no problem using standard control group functionality on seasons.  One of the things we have done is setup a shared control group for any seasons that are used by multiple organisations.  All other information is organisation specific.  So we create a separate set of price maps and price types per organisation.  Separate payment methods and modes of sale.

If you want to chat through the setup I’m happy to do so! Just give me a ring.

Thanks

Nick

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Laura Jessop
Sent: 28 March 2012 15:56
To: Nick Insell
Subject: [Tessitura Ticketing Forum] Error in Open Event Rowscopy. Business Units versus Control Groups

Hi, we are trying to set up a shared Season of performances between the National Theatre and our sub licensee Greenwich Theatre.

So far both sides can see the performances but when Greenwich (consortium) go to purchase the tickets, an error message occurs: 'Error in Open Event Rowscopy: Contact System Administrator.' When you click OK, it takes you to the payment screen but there are no Payment Methods available to Greenwich. 

We can see and purchase everything on our side. I assume that this is a Business Unit issue? 

We have separate control grouped Price Types and Payment Methods and are hoping to be able to sell from the same seating plan but without seeing each other's information. Do we need to create a whole new shared Business Unit? Or can we get around this through Control Grouping? 

Any help or advice would be greatly appreciated. 

Many Thanks, 

Laura. 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!