Subscription Rollover Errors

I am in the process of rolling over some subscriptions and have received some interesting results that I am hoping someone will be able to help shed some light on for me. 

It probably helps to have a little background. We have a sub series that moved from one venue in 2010 to two venues in 2011 - the second has less than 50% of the original venue capacity.

In order to accommodate all subscribers, we ran two weeks of shows in the smaller venue and split our subscriptions into a week 1 or week 2 category. They all received the same date for the production in the larger venue - however they were split between the two weeks in the smaller one. This all worked fabulously.

For the 2012 season, all performances are back into the larger venue so I am rolling over the fixed seat subscriptions from two separate sub packages of a super package into a single fixed seat subscription. 

When I trial the rollover in TEST, all of the known subscribers appear to rollover without an issue. There are however a number of additional lines in the output for the Subscription Roller utility:

Some say ' Error finding Source _no/Appea' - although all customers appear to have rolled over.

The other problem is that customers who had been rolled over from 2010 to 2011 and NOT re-subscribed are rolled over into the order number that was created for the previous roll over.

Is there any simple answer as to why?!

Hopefully someone else will have had similar issues and know of an easy way to resolve them!

thanks in advance,

Mardi Osborn.

Manager Client and Ticketing Services

Arts Centre Melbourne.