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Trouble inactivating credit card numbers

Brian O'Neill
$organization

Hi,

I am having difficulty inactivating credit card numbers in our test environment (I have no trouble in the live server), running into the following error:

Error: Cannot update account. Account does not exist.

No changes made to database.

execute dbo.AP_STORE_ACCOUNT_DATA;1

Has anyone seen this type of error before?

  • $organization

    Hi Brian,

    I found a support ticket (#18283) on TASK where a user was having problems processing credit cards in their test environment and also getting an error associated to the AP_STORE_ACCOUNT_DATA, maybe your problems are related.
    Here is the solution posted for the above problem.

    "Basically, this issue occurs if the encryption key is somehow not
    accessible.  For detailed instructions on resolving this issue, please review
    the Moving A Database document which covers how to reassociate the
    encryption keys to the destination server whether using the Attach/Detach
    method or the Backup/Restore method."