Ring Back

Former Member
Former Member $organization

Hi

We have a cancelled concert, is there a report which will list name, seats , phone number

Parents
  • Hi Lisa,

     

    We recently had a cancellation and we pulled a list for patrons who had that specific performance in their ticketing history.  We then set up an output set with the information we needed to make a call down.  In output set, the only thing we weren’t able to create was “seat location”.  We were, however, able to create a set with details to the amount of tickets they purchased as well as the cost.

    In reports, we were able to execute the output set with the list we had created and we actually turned the executed output set into excel and then  into a google document so our entire box office staff could participate in the call down. 

     

    I hope this helps!

     

     

    Tiffany Evans

    Assistant Box Office Manager

    Celebrity Series of Boston

    20 Park Plaza Suite 1032

    Boston, MA  02116

    617-482-2595

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Steve Roberts
    Sent: Thursday, February 16, 2012 10:10 AM
    To: Tiffany Evans
    Subject: RE: [Tessitura Ticketing Forum] Ring Back

     

    Hi

     

    We are using that report but it does not give us the phone number, maybe our reports are not set up properly.

     

    Thank for your help

     

    Steve

     

    Steve Roberts

     

    Acting Ticket Sales Manager

     

    Theatre Royal & Royal Concert Hall

    Theatre Square

    Nottingham

    NG1 5ND

    0115 9895555


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lisa Pinter
    Sent: 16 February 2012 14:56
    To: Stephen Roberts
    Subject: RE: [Tessitura Ticketing Forum] Ring Back

     

    Hi  Steve–

     

    We use the Performance Seating Book, which give us customer #, order #, patron name, phone number and seat location.

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Steve Roberts
    Sent: Thursday, February 16, 2012 4:36 AM
    To: Lisa Pinter
    Subject: [Tessitura Ticketing Forum] Ring Back

     

    Hi

    We have a cancelled concert, is there a report which will list name, seats , phone number




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

     


    Lisa Pinter
    Director of Audience Services
    lpinter@mccarter.org
    609-258-0580 

    McCarter Theatre Center

    McCarter TheatreMcCarter Theatre

     


    This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal


    This e-mail (and any attachments) is confidential and may
    contain personal views which are not the views of
    Nottingham City Council unless specifically stated.

    If you have received it in error, please delete it from
    your system, do not use, copy or disclose the information
    in any way nor act in reliance on it and notify the sender
    immediately. Please note that Nottingham City Council
    monitors e-mails sent or received for the purposes of
    ensuring compliance with its policies and procedures.
    Further communication will signify your consent to this.
    The contents of e-mails sent or received may have to be
    disclosed if a relevant request is made under current
    legislation, such as, but not limited to, the Data Protection
    Act 1998 and the Freedom of Information Act 2000

    Coming soon to the Theatre Royal & Royal Concert Hall Nottingham

    Theatre Royal
    The King's Speech 13-18 February starring Charles Edwards as George VI, Jonathan Hyde, Emma Fielding, Ian McNeice, Michael Feast and Joss Ackland.
    Long Days Journey Into Night 5-10 March starring David Suchet & Laurie Metcalf
    Stomp 3-7 April

    For more information about the Theatre Royal & Royal Concert Hall and a comprehensive listing all our shows and events visit our newly updated website at www.trch.co.uk




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • Hi Lisa,

     

    We recently had a cancellation and we pulled a list for patrons who had that specific performance in their ticketing history.  We then set up an output set with the information we needed to make a call down.  In output set, the only thing we weren’t able to create was “seat location”.  We were, however, able to create a set with details to the amount of tickets they purchased as well as the cost.

    In reports, we were able to execute the output set with the list we had created and we actually turned the executed output set into excel and then  into a google document so our entire box office staff could participate in the call down. 

     

    I hope this helps!

     

     

    Tiffany Evans

    Assistant Box Office Manager

    Celebrity Series of Boston

    20 Park Plaza Suite 1032

    Boston, MA  02116

    617-482-2595

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Steve Roberts
    Sent: Thursday, February 16, 2012 10:10 AM
    To: Tiffany Evans
    Subject: RE: [Tessitura Ticketing Forum] Ring Back

     

    Hi

     

    We are using that report but it does not give us the phone number, maybe our reports are not set up properly.

     

    Thank for your help

     

    Steve

     

    Steve Roberts

     

    Acting Ticket Sales Manager

     

    Theatre Royal & Royal Concert Hall

    Theatre Square

    Nottingham

    NG1 5ND

    0115 9895555


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lisa Pinter
    Sent: 16 February 2012 14:56
    To: Stephen Roberts
    Subject: RE: [Tessitura Ticketing Forum] Ring Back

     

    Hi  Steve–

     

    We use the Performance Seating Book, which give us customer #, order #, patron name, phone number and seat location.

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Steve Roberts
    Sent: Thursday, February 16, 2012 4:36 AM
    To: Lisa Pinter
    Subject: [Tessitura Ticketing Forum] Ring Back

     

    Hi

    We have a cancelled concert, is there a report which will list name, seats , phone number




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

     


    Lisa Pinter
    Director of Audience Services
    lpinter@mccarter.org
    609-258-0580 

    McCarter Theatre Center

    McCarter TheatreMcCarter Theatre

     


    This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal


    This e-mail (and any attachments) is confidential and may
    contain personal views which are not the views of
    Nottingham City Council unless specifically stated.

    If you have received it in error, please delete it from
    your system, do not use, copy or disclose the information
    in any way nor act in reliance on it and notify the sender
    immediately. Please note that Nottingham City Council
    monitors e-mails sent or received for the purposes of
    ensuring compliance with its policies and procedures.
    Further communication will signify your consent to this.
    The contents of e-mails sent or received may have to be
    disclosed if a relevant request is made under current
    legislation, such as, but not limited to, the Data Protection
    Act 1998 and the Freedom of Information Act 2000

    Coming soon to the Theatre Royal & Royal Concert Hall Nottingham

    Theatre Royal
    The King's Speech 13-18 February starring Charles Edwards as George VI, Jonathan Hyde, Emma Fielding, Ian McNeice, Michael Feast and Joss Ackland.
    Long Days Journey Into Night 5-10 March starring David Suchet & Laurie Metcalf
    Stomp 3-7 April

    For more information about the Theatre Royal & Royal Concert Hall and a comprehensive listing all our shows and events visit our newly updated website at www.trch.co.uk




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Children
No Data