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Changing prices after the fact

David Crowell
$organization

One of our resident groups has decided to adjust price maps after already selling subscriptions.  Most of their sales are subscriptions.

Obviously, already sold seats have the older price, but there are differences in the composite map also.

What they would like to do is update all of the prices, then put the difference in already sold seats into a new payment method to make it all balance.

Is this even possible? 

Parents
  • $organization

    Kevin and Amanda, you hit the nail on the head, the subscriber will not see a difference in payment. The resident group wants to report on revenue lost, so after being reseated, the difference will wash to a separate payment method. They need to see what they are eating this season.

    Ok, so we'll have to manually go in and reseat the subs, got it. Since we are trying to avoid refunding credit cards, then charging again, is there any disadvantage to releasing the subscriptions (leaving a negative balance), changing the zone map, changing the price maps, then reseating the subs in the same orders, and doing the wash as stated above?

     

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  • $organization

    Kevin and Amanda, you hit the nail on the head, the subscriber will not see a difference in payment. The resident group wants to report on revenue lost, so after being reseated, the difference will wash to a separate payment method. They need to see what they are eating this season.

    Ok, so we'll have to manually go in and reseat the subs, got it. Since we are trying to avoid refunding credit cards, then charging again, is there any disadvantage to releasing the subscriptions (leaving a negative balance), changing the zone map, changing the price maps, then reseating the subs in the same orders, and doing the wash as stated above?

     

Children
  • $organization in reply to Curtis Schneider

    Correct me if I am wrong, I think you have to do these in new orders. I say this because if you apply new price maps and expire the old price maps then reseat the subscriptions in the same order; I think it uses the order date as the guide of which price maps to use?

     

    By the way, you can always use an on account payment method to hold the money with the customer. No refunding and no recharging the customer.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Curtis Schneider
    Sent: Wednesday, July 01, 2009 3:32 PM
    To: Martin A. Jones
    Subject: Re: [Tessitura Ticketing Forum] Changing prices after the fact

     

    Kevin and Amanda, you hit the nail on the head, the subscriber will not see a difference in payment. The resident group wants to report on revenue lost, so after being reseated, the difference will wash to a separate payment method. They need to see what they are eating this season.

    Ok, so we'll have to manually go in and reseat the subs, got it. Since we are trying to avoid refunding credit cards, then charging again, is there any disadvantage to releasing the subscriptions (leaving a negative balance), changing the zone map, changing the price maps, then reseating the subs in the same orders, and doing the wash as stated above?

     

    From: David Crowell <bounce-davidcrowell2387@tessituranetwork.com>
    Sent: 7/1/2009 12:41:44 PM

    One of our resident groups has decided to adjust price maps after already selling subscriptions.  Most of their sales are subscriptions.

    Obviously, already sold seats have the older price, but there are differences in the composite map also.

    What they would like to do is update all of the prices, then put the difference in already sold seats into a new payment method to make it all balance.

    Is this even possible? 




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