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Changing prices after the fact

David Crowell
$organization

One of our resident groups has decided to adjust price maps after already selling subscriptions.  Most of their sales are subscriptions.

Obviously, already sold seats have the older price, but there are differences in the composite map also.

What they would like to do is update all of the prices, then put the difference in already sold seats into a new payment method to make it all balance.

Is this even possible? 

Parents
  • $organization

    Hi David,

     

    The only way to change the price on seats that are already sold is to return them and then seat them again, which will have to be done manually.  When you do that it is pretty easy to move the difference in price into a special payment method.

     

    I’m not sure I’m understanding the situation though.    From what you wrote, it sounds like you are not refunding money to customers or charging them more, so in that case there isn’t a reason from the Tessitura perspective to change the price on the seats that have already been sold.  The standard Tessitura reports will always correctly reflect the price paid for a seat when it was sold.  Changes you make to prices now will not adversely affect seats that have already been sold.

     

     

    Kevin Sheehan

    Documentation & Learning Resources Specialist

    Tessitura Network

    1 888 643 5778 ext 329 Office

    ksheehan@tessituranetwork.com

  • Former Member
    Former Member $organization in reply to Kevin Sheehan

    Just as an FYI, if the subscribers have not been seated the price will change to the new price when they are seated and then they will require the adjustment payment method or a refund.  We had this happen this year when we correct a mistake in a price map after we had sold a few new subs!  It was definitely odd to see money due after seating when there had not been money due before we started seating!

     

    Good luck!

     

    Amanda Sheehan

    Ticket System Administrator

    Cincinnati Playhouse in the Park

     

     

     

    From: Kevin Sheehan [mailto:bounce-kevinsheehan4372@tessituranetwork.com]
    Sent: Wednesday, July 01, 2009 3:07 PM
    To: Amanda Sheehan
    Subject: RE: [Tessitura Ticketing Forum] Changing prices after the fact

     

    Hi David,

     

    The only way to change the price on seats that are already sold is to return them and then seat them again, which will have to be done manually.  When you do that it is pretty easy to move the difference in price into a special payment method.

     

    I’m not sure I’m understanding the situation though.    From what you wrote, it sounds like you are not refunding money to customers or charging them more, so in that case there isn’t a reason from the Tessitura perspective to change the price on the seats that have already been sold.  The standard Tessitura reports will always correctly reflect the price paid for a seat when it was sold.  Changes you make to prices now will not adversely affect seats that have already been sold.

     

     

    Kevin Sheehan

    Documentation & Learning Resources Specialist

    Tessitura Network

    1 888 643 5778 ext 329 Office

    ksheehan@tessituranetwork.com




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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Reply
  • Former Member
    Former Member $organization in reply to Kevin Sheehan

    Just as an FYI, if the subscribers have not been seated the price will change to the new price when they are seated and then they will require the adjustment payment method or a refund.  We had this happen this year when we correct a mistake in a price map after we had sold a few new subs!  It was definitely odd to see money due after seating when there had not been money due before we started seating!

     

    Good luck!

     

    Amanda Sheehan

    Ticket System Administrator

    Cincinnati Playhouse in the Park

     

     

     

    From: Kevin Sheehan [mailto:bounce-kevinsheehan4372@tessituranetwork.com]
    Sent: Wednesday, July 01, 2009 3:07 PM
    To: Amanda Sheehan
    Subject: RE: [Tessitura Ticketing Forum] Changing prices after the fact

     

    Hi David,

     

    The only way to change the price on seats that are already sold is to return them and then seat them again, which will have to be done manually.  When you do that it is pretty easy to move the difference in price into a special payment method.

     

    I’m not sure I’m understanding the situation though.    From what you wrote, it sounds like you are not refunding money to customers or charging them more, so in that case there isn’t a reason from the Tessitura perspective to change the price on the seats that have already been sold.  The standard Tessitura reports will always correctly reflect the price paid for a seat when it was sold.  Changes you make to prices now will not adversely affect seats that have already been sold.

     

     

    Kevin Sheehan

    Documentation & Learning Resources Specialist

    Tessitura Network

    1 888 643 5778 ext 329 Office

    ksheehan@tessituranetwork.com




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    P Please consider the environment before printing this email.

Children
  • Former Member
    Former Member $organization in reply to Former Member
    If you wish to change prices after sales have been made, the best thing to do is to create new price maps, attach them to the performances and then expire the original price maps so the new, updated prices will be used going forward, leaving the original maps in place as attached to past sales.
     
    Bob

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Sheehan
    Sent: Wednesday, July 01, 2009 3:57 PM
    To: Robert Bell
    Subject: RE: [Tessitura Ticketing Forum] Changing prices after the fact

    Just as an FYI, if the subscribers have not been seated the price will change to the new price when they are seated and then they will require the adjustment payment method or a refund.  We had this happen this year when we correct a mistake in a price map after we had sold a few new subs!  It was definitely odd to see money due after seating when there had not been money due before we started seating!

     

    Good luck!

     

    Amanda Sheehan

    Ticket System Administrator

    Cincinnati Playhouse in the Park

     

     

     

    From: Kevin Sheehan [mailto:bounce-kevinsheehan4372@tessituranetwork.com]
    Sent: Wednesday, July 01, 2009 3:07 PM
    To: Amanda Sheehan
    Subject: RE: [Tessitura Ticketing Forum] Changing prices after the fact

     

    Hi David,

     

    The only way to change the price on seats that are already sold is to return them and then seat them again, which will have to be done manually.  When you do that it is pretty easy to move the difference in price into a special payment method.

     

    I’m not sure I’m understanding the situation though.    From what you wrote, it sounds like you are not refunding money to customers or charging them more, so in that case there isn’t a reason from the Tessitura perspective to change the price on the seats that have already been sold.  The standard Tessitura reports will always correctly reflect the price paid for a seat when it was sold.  Changes you make to prices now will not adversely affect seats that have already been sold.

     

     

    Kevin Sheehan

    Documentation & Learning Resources Specialist

    Tessitura Network

    1 888 643 5778 ext 329 Office

    ksheehan@tessituranetwork.com




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    P Please consider the environment before printing this email.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!