One of our resident groups has decided to adjust price maps after already selling subscriptions. Most of their sales are subscriptions.
Obviously, already sold seats have the older price, but there are differences in the composite map also.
What they would like to do is update all of the prices, then put the difference in already sold seats into a new payment method to make it all balance.
Is this even possible?
Hi David,
The only way to change the price on seats that are already sold is to return them and then seat them again, which will have to be done manually. When you do that it is pretty easy to move the difference in price into a special payment method.
I’m not sure I’m understanding the situation though. From what you wrote, it sounds like you are not refunding money to customers or charging them more, so in that case there isn’t a reason from the Tessitura perspective to change the price on the seats that have already been sold. The standard Tessitura reports will always correctly reflect the price paid for a seat when it was sold. Changes you make to prices now will not adversely affect seats that have already been sold.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
Thanks for the information. I've forwarded this on to our Ticketing folks.