We are assessing how we handle donated tickets and are wondering how other companies process the transactions in Tessitura. Do you use the donate ticket feature, or do you return the seat and do something with the money? Do you consider the income ticket income or donation income?
Any feedback is greatly appreciated.
Thanks,
Boann
Hi Boann,
We return the seats; then in the same ticket order go to the contributions tab and allocate the money to a Returned Tickets fund. So they count as donation revenue.
Currently we consider that ticket income and use the donate ticket feature (benevolent return).