Hi Everyone,
We are experiencing and error when trying to redeem a gift certificate. It displays "Gift Certificate is in use in Batch -1 and could not be locked."
I looked in the order to see what the actual batch for the gift certificate was and saw it was 10085. I looked up the batch number and saw it was from the Web in early December. The batch was closed and posted normally, showing no signs of an error.
Looking around, the only suggestion I saw was to close and post the batch that was holding up the transaction, but since it's already closed and posted I wanted to see if anyone else had run into this error. Thanks!
I have gotten that error before, and it seems to be some sort of glitch in the system. If you close out of the order (in some cases I had to close completely out of Tessitura and restart) then go back in and try redeeming again it worked. It's really frustrating when you've got a line at the box office, but that's one simple fix I have found works.