Hi all,
We have noticed that sometimes, not always, the "Big Picture" will list the correct number of tickets available but have a completely inflated dollar amount for the available revenue amount. It doesn't happen all the time, just enough to make this tool useless. For example, a Tues performance will say 14 tickets for $588 and the next will say 4 tickets for $1078. The prices are the same for both shows.
Thoughts anyone?Thanks in advance
Tina, Arvada Center
Are you sure the second example has the same pmap marked as base? Or doesn't have two pmaps active at the same time with the category "tickets" when it's not intended?
Are you sure the second example has the same pmap marked as base? Or doesn't have two pmaps active at the same time with the category "tickets" when it's not intended? From: Tina Treants <bounce-tinatreants8809@tessituranetwork.com>Sent: 1/23/2012 6:44:26 PMHi all, We have noticed that sometimes, not always, the "Big Picture" will list the correct number of tickets available but have a completely inflated dollar amount for the available revenue amount. It doesn't happen all the time, just enough to make this tool useless. For example, a Tues performance will say 14 tickets for $588 and the next will say 4 tickets for $1078. The prices are the same for both shows. Thoughts anyone?Thanks in advance Tina, Arvada CenterThis message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
From: Tina Treants <bounce-tinatreants8809@tessituranetwork.com>Sent: 1/23/2012 6:44:26 PM
Hi Tina,
Are you talking about the amount listed for the Available row or the Total Unsold row?
The Available row calculates the value of all unsold seats based on the base price for the performance. As previously suggested, for performances that look wrong, review which price is marked as base.
The Total Unsold row is a sum of the previous 5 rows, which includes the amount of money lost when you sell tickets at a price other than the base price (Lost to Discount), the value of comp seats, and the value of reserved, unpaid seats.
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com