We have recently started using payment plans to help constituents pay for our week long theater camps. Now we want to start using auto-billing on those payment plans. When I run the Ticket Order Billing utility, however, it is not charging the credit card because it is telling that there "***No Account Number Available." A credit card has been entered in the set up of the payment plan and the Billing Type is designated as Auto CC Billing in the system table. Does anyone know why this might be happening? Am I a missing a step somewhere? Thank you.
Joseph Yoga
Are you sure you have payment methods set as default for billing?
Also, if you have several payment methods that have Default for billing checked off, you may want to consider having a payment method group and then select that payment method group when you run the Ticket Order Billing utility.
Hi Joseph,
Amanda’s suggestion is the most likely cause. Here’s a link to a help topic that explains setting payment methods as Default for Billing.
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com