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Rollover Inconsistencies

Jena Tunnell
$organization

I am currently testing rollover from our 11-12 season into our 12-13 season.  I ran into a random issue and I am not able to figure out any type of anomaly and I am hoping someone out there can help.

I have isolated 3 patrons that had the same 11-12 package with the same price type and in the same seating area.  2 of the patrons rolled over without issue into the 12-13 package.  1 of the patrons seats rolled over into an old order from 2005.  The seats were pulled, but the price was zero (obviously because the current price was not available in 2005)

During rollover I am using the Hold Until Date, but not the Order Date or Add to Orders Created After date.

Any ideas and help will be greatly appreciated.

Thank you,

Jena Tunnell

Parents
  • Former Member
    Former Member $organization

    Chiming in with a bit of clarification.  Rollovers use the base seats from the source package, not the composite seats.  So if a customer has a fixed seat package and has exchanged or returned all of the performances, but the base seats have been retained for the customer, the rollover will look at these base seats to create orders in the new target package.

     

    Bob

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
    Sent: Thursday, January 12, 2012 1:48 PM
    To: Robert Bell
    Subject: RE: [Tessitura Ticketing Forum] Rollover Inconsistencies

     

    Howdy:  Another possible reason for a failure is if a patron excahnged all of their fixed seat tickets, either by moving to other dates, or upgrading their tickets.  This would remove their seat in the composite map thus producing a 'failed' rollover.

    Best of luck!
    Kindly,

    Mark Sackett

    From: Jackie Guy <bounce-jacquelineguy8869@tessituranetwork.com>
    Sent: 1/11/2012 4:58:34 PM

    If you have multiple rollover you want in the same order, set the "Add to orders created after" date to the day before your rollovers.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Wednesday, January 11, 2012 4:53 PM
    To: Guy, Jackie
    Subject: Re: [Tessitura Ticketing Forum] Rollover Inconsistencies

     

    I believe the best practice is to always use a "Add to orders created after" date, and then just set it to tomorrow (or the day after you run it), if you want everything in new orders.

    For your one exception household, I'm guessing their order from 2005 still has accepting rollovers set to Y, where perhaps the others' older orders do not have that. But that's just a guess. 

    From: Jena Tunnell <bounce-jenatunnell2615@tessituranetwork.com>
    Sent: 1/11/2012 4:42:31 PM

    I am currently testing rollover from our 11-12 season into our 12-13 season.  I ran into a random issue and I am not able to figure out any type of anomaly and I am hoping someone out there can help.

    I have isolated 3 patrons that had the same 11-12 package with the same price type and in the same seating area.  2 of the patrons rolled over without issue into the 12-13 package.  1 of the patrons seats rolled over into an old order from 2005.  The seats were pulled, but the price was zero (obviously because the current price was not available in 2005)

    During rollover I am using the Hold Until Date, but not the Order Date or Add to Orders Created After date.

    Any ideas and help will be greatly appreciated.

    Thank you,

    Jena Tunnell




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization

    Chiming in with a bit of clarification.  Rollovers use the base seats from the source package, not the composite seats.  So if a customer has a fixed seat package and has exchanged or returned all of the performances, but the base seats have been retained for the customer, the rollover will look at these base seats to create orders in the new target package.

     

    Bob

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
    Sent: Thursday, January 12, 2012 1:48 PM
    To: Robert Bell
    Subject: RE: [Tessitura Ticketing Forum] Rollover Inconsistencies

     

    Howdy:  Another possible reason for a failure is if a patron excahnged all of their fixed seat tickets, either by moving to other dates, or upgrading their tickets.  This would remove their seat in the composite map thus producing a 'failed' rollover.

    Best of luck!
    Kindly,

    Mark Sackett

    From: Jackie Guy <bounce-jacquelineguy8869@tessituranetwork.com>
    Sent: 1/11/2012 4:58:34 PM

    If you have multiple rollover you want in the same order, set the "Add to orders created after" date to the day before your rollovers.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Wednesday, January 11, 2012 4:53 PM
    To: Guy, Jackie
    Subject: Re: [Tessitura Ticketing Forum] Rollover Inconsistencies

     

    I believe the best practice is to always use a "Add to orders created after" date, and then just set it to tomorrow (or the day after you run it), if you want everything in new orders.

    For your one exception household, I'm guessing their order from 2005 still has accepting rollovers set to Y, where perhaps the others' older orders do not have that. But that's just a guess. 

    From: Jena Tunnell <bounce-jenatunnell2615@tessituranetwork.com>
    Sent: 1/11/2012 4:42:31 PM

    I am currently testing rollover from our 11-12 season into our 12-13 season.  I ran into a random issue and I am not able to figure out any type of anomaly and I am hoping someone out there can help.

    I have isolated 3 patrons that had the same 11-12 package with the same price type and in the same seating area.  2 of the patrons rolled over without issue into the 12-13 package.  1 of the patrons seats rolled over into an old order from 2005.  The seats were pulled, but the price was zero (obviously because the current price was not available in 2005)

    During rollover I am using the Hold Until Date, but not the Order Date or Add to Orders Created After date.

    Any ideas and help will be greatly appreciated.

    Thank you,

    Jena Tunnell




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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