We do not have infomaker installed on our server, and I am just a Box Office manager. We do not have an IT staff person. I need to pull data for renewal forms from the rollovers I created. Does anyone know of a way to get all of the necessary data out in one report? Last year I pulled the order info and the constituent info separately, then did a merge in Excel. That process is very involved and it seems there should be an easier way. Any suggestions would be greatly appreciated.
Thank you.
-dennis
In TR_Season, I don’t have the renewal form as an option to choose in the dropdown. I only have (none) or subscription order confirmation?
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin SheehanSent: Friday, January 06, 2012 1:27 PMTo: dkeefe@balletsj.orgSubject: RE: [Tessitura Ticketing Forum] creating renewal forms without Infomaker
You don’t need InfoMaker to run this report. You should be able to use the sample forms just fine. You only need InfoMaker to customize the forms.
Try changing the D_Object to d_renewal_notice_sample2, run the report again, and then see what happens. If you still get nothing, the problem might actually be your data. Have you checked your rollover orders to make sure that they rolled over successfully? If so, try creating a list with just one person on it that you know has a successful rollover and then select that list when you run the report. Also review your report parameters to make sure that everything is correctly set to find the orders you want. If none of that works, you should open a help ticket so the support staff can help you resolve the problem.
Good luck,
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
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