Hello all,
Regarding Fees, do other organisations refund booking fees if you need to refund tickets? In the past we have only refunded the money for the tickets, keeping the fees. Tessitura seems to want to return the Fees as well when returning tickets.
The only mention of this in the documenation was in the Troubleshooting section, which refers to a 'Problem' that I would like to have for all transactions:
Problem: Tickets that triggered a fee were printed and then returned, but the fee amount is not being returned.
Possible Solution: Fees are only returned automatically when unprinted reserved seats are released (causing the line item to be deleted). To return a fee after a ticketed seat has been returned, override the fee from the fees tab.
The most desirable situation I assume is to have no Fees returned automatically, but allow the operator to override this to return a Fee in special cases.
Love to hear other org's practices.
Cheers,Nicholas
Hi Nicholas,
Have you tried checking the "System Never Deletes" box in under rules? I just hopped into our Test system to see if I could mess with this and make it happen, and it seems to stick after I return the seats.
-Michael Funk
It's probably because I had the Fee Frequency set to "Order Level" which may not be ideal.
Thank you Michael, that indeed does the trick.
I have just realised that the 'System Never Deletes' checkbox only keeps the Fee when the line items are deleted. If tickets are printed and then returns, Tessitura still returns the Fees.
Is this the same with you Michael?
If anyone else has seen this problem, I would love to hear.
This did not happen to me. I'll send you screenshots of my fee setup and the sale.