Folks,
I'm sure this has been asked many times before but I was wondering - when you do ticket exchanges (mostly for our subscribers - we only have flex packages), do you the return the ticket/s in the original order or do you create a new order to contain the exchange? Could you jot me a few words to highlight the pros and cons of whichever method you use?
I'm wondering if (for reporting purposes mainly) it's better to perform the exchange in a new order, using an "Exchange" MOS/Category. Unfortunately, we have a relatively high number of subscription purchases that require "fixing up" due to operator error and keeping the exchange in the original order might make it difficult to distinguish a true exchange from a fix.
I'm also wondering if anyone else needs to be able to quickly and easily identify that an exchange has occurred within a package order so that the operator knows that the subscriber has used their free exchange - we charge an $8 fee for subscription ticket exchanges - other than the first exchange which is free.
Martin
Martin - Just to address your second point (we do exchanges in a different order, but we don't dynamically price sub tickets, which helps with that issue).
We don't do the 'free exchange' limit, but we do have a 'Seat Repeat' program that allows them to come again to a show once per season for free.
I've written code that checks for that in my custom header and then displays an icon if they've used their Seat Repeat. You could do a similar thing (conceptually, code wise it would be vastly different) to your header to indicate when someone's used their free exchange.
- Heather