Folks,
I'm sure this has been asked many times before but I was wondering - when you do ticket exchanges (mostly for our subscribers - we only have flex packages), do you the return the ticket/s in the original order or do you create a new order to contain the exchange? Could you jot me a few words to highlight the pros and cons of whichever method you use?
I'm wondering if (for reporting purposes mainly) it's better to perform the exchange in a new order, using an "Exchange" MOS/Category. Unfortunately, we have a relatively high number of subscription purchases that require "fixing up" due to operator error and keeping the exchange in the original order might make it difficult to distinguish a true exchange from a fix.
I'm also wondering if anyone else needs to be able to quickly and easily identify that an exchange has occurred within a package order so that the operator knows that the subscriber has used their free exchange - we charge an $8 fee for subscription ticket exchanges - other than the first exchange which is free.
Martin
I'll add that if you are using sources to track ROI on things, you'll want to ultimately set the source for the exchange order as the source for the original order, or else you'll end up with all that money attached to "exchange" instead of "newspaper ad" or whatever.
As an idea for the one-time freebee- a constituency or research note that creates a header icon would be an easy method for the operators- though you then need to update all that info at the beginning or end of the season.