Folks,
I'm sure this has been asked many times before but I was wondering - when you do ticket exchanges (mostly for our subscribers - we only have flex packages), do you the return the ticket/s in the original order or do you create a new order to contain the exchange? Could you jot me a few words to highlight the pros and cons of whichever method you use?
I'm wondering if (for reporting purposes mainly) it's better to perform the exchange in a new order, using an "Exchange" MOS/Category. Unfortunately, we have a relatively high number of subscription purchases that require "fixing up" due to operator error and keeping the exchange in the original order might make it difficult to distinguish a true exchange from a fix.
I'm also wondering if anyone else needs to be able to quickly and easily identify that an exchange has occurred within a package order so that the operator knows that the subscriber has used their free exchange - we charge an $8 fee for subscription ticket exchanges - other than the first exchange which is free.
Martin
Hi Martin,
We have done both new order exchanges and exchanges within the original order. Putting exchanges into a new order seems to keep everything a little neater and streamlined for us as far as reporting as well as being able to quickly find things (the original order can get a little clogged up when multiple exchanges are done).
However, if you ever use dynamic pricing (or think you will be using it at any point in the near future), placing the exchanges in the original order is the easiest way to keep your prices straight and once your staff is fully trained on the proceedures, it is not too much more complicated.