Folks,
I'm sure this has been asked many times before but I was wondering - when you do ticket exchanges (mostly for our subscribers - we only have flex packages), do you the return the ticket/s in the original order or do you create a new order to contain the exchange? Could you jot me a few words to highlight the pros and cons of whichever method you use?
I'm wondering if (for reporting purposes mainly) it's better to perform the exchange in a new order, using an "Exchange" MOS/Category. Unfortunately, we have a relatively high number of subscription purchases that require "fixing up" due to operator error and keeping the exchange in the original order might make it difficult to distinguish a true exchange from a fix.
I'm also wondering if anyone else needs to be able to quickly and easily identify that an exchange has occurred within a package order so that the operator knows that the subscriber has used their free exchange - we charge an $8 fee for subscription ticket exchanges - other than the first exchange which is free.
Martin
For our flex package we will do the original exchange in the same order. That way we our box office agents can see right away how many flex coupons were exchanged into which show. This is also a free exchange so no exchange fee is set to charge for this transaction.
Any additional exchanges of flex coupons or our seated series tickets are done in an Exchange MOS. This is where we have the exchange fee set to charge.
Any package fixing we have to do (don't we all!) is done in the original order and we document it in the notes field and/or the Notes section under the research tab.
Hope that helps!