Folks,
I'm sure this has been asked many times before but I was wondering - when you do ticket exchanges (mostly for our subscribers - we only have flex packages), do you the return the ticket/s in the original order or do you create a new order to contain the exchange? Could you jot me a few words to highlight the pros and cons of whichever method you use?
I'm wondering if (for reporting purposes mainly) it's better to perform the exchange in a new order, using an "Exchange" MOS/Category. Unfortunately, we have a relatively high number of subscription purchases that require "fixing up" due to operator error and keeping the exchange in the original order might make it difficult to distinguish a true exchange from a fix.
I'm also wondering if anyone else needs to be able to quickly and easily identify that an exchange has occurred within a package order so that the operator knows that the subscriber has used their free exchange - we charge an $8 fee for subscription ticket exchanges - other than the first exchange which is free.
Martin
Martin,
We use a source code MOS and catagory for exchanges for tracking. I recommend doing Exchanges in a new order, keeps printing simpler. The tickets have a Subscriber ID and Release code printed on each ticket which allows us to do Exchanges over the phone knowing that we are dealing with the right Constinuets.
I hope this is clear and helps you.
Bruce Smith
Box Office Manager
The Laguna Playhouse