We are looking to purchase N-Scan using a grant and we are being asked a couple of questions as part of the proposal that I have listed below: 1. Upon implementing scanners/”print-at-home”, on average, what % of patrons choose to use this capability as opposed to tickets being printed at the box office? 2. How much has your theatre saved on average through fraud prevention after implementing scanners? We are in a time crunch, so if possible, please respond by Oct 13. Thank you so much for any and all feedback! It is greatly appreciated!
We are looking to purchase N-Scan using a grant and we are being asked a couple of questions as part of the proposal that I have listed below:
1. Upon implementing scanners/”print-at-home”, on average, what % of patrons choose to use this capability as opposed to tickets being printed at the box office?
2. How much has your theatre saved on average through fraud prevention after implementing scanners?
We are in a time crunch, so if possible, please respond by Oct 13.
Thank you so much for any and all feedback! It is greatly appreciated!
At the Science Museum, we don’t give the option of will call for online purchases, all are PAH. Visitors do really appreciate PAH. E.g. our members may make a reservation by phone with no service fee, or online for a nominal per person fee; with PAH members went from 10% to 50% of online sales, gladly paying the small fee for the convenience of PAH.
I can’t speak to fraud prevention specifically, but our special exhibitors frequently require this for admission to their exhibits. One challenge we had was getting frontline staff to trust what the scanners tell them, and send patrons with rejected tickets to the Box Office, rather than assuming the scanner is at fault and permitting admission (we had had some early internal network related connectivity issues early on).
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Marcus MyersSent: Tuesday, October 11, 2011 6:04 PMTo: rbernard@smm.orgSubject: [Tessitura Ticketing Forum] Looking to purchase N-Scan but we have a couple questions
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