Hello there.
We've encountered a strange problem with a couple of accounts set up for Direct Debit payments of their season tickets. Customers have not had the first payment taken from their bank accounts but do not appear on the list of non-payments that has been sent to us by our finance dept. After a bit of investigation in Tessitura it appears that although “Bill Sent” appears in the transaction line Payment Pledge received does not. As I understand it Payment Pledge Received is generated when the relevant DD Processing Batch is closed and is not actually generated by income coming in?
I’ve also noticed that although Bill Sent appears, the constituents do not appear in the .csv file that we generate for finance to send for payments. Any ideas as to why this is happening?
I’ve also noticed that although Bill Sent appears, the constituents do not appear in the .csv file that we generate for finance to send for payments.