Please share your thoughts about the benefits of the N-San system for venue access control and patron tracking. What you like best and what you like least...
Patron and organizational user and financial benefits? What are your experiences and results?
We've been live with NScan for a while now and would say for us the benefits are:
a) that we can more easily idenitfy fraudulent tickets for our high profile rock and pop shows
b) we can identify problems at our main doors now rather than in the seating area (so we don't have the problem arising as the show starts!)
c) for our rock and pop shows where we have standing areas we can now ensure only the correct people are getting to those areas to ensure we don't go over capacity and cause Helath and Safety issues
d) our FOH team can easily see areas of the house that have been tickets but where people have yet to arrive and can asses whether they may need to hold the show etc.
e) we are more accuratly able to track when our audience arrive at the Hall prior to a show which helps with bar opening times and we can also see which doors are used most to access the building.
f) we are more accuratley able to track who attends our shows and can report on capcities attended rather than capcities sold (which can differ)
g) it will be essential for when we move to PAHT
Hope that helps!
Caryl