I'm currently researching ticket exchange policies. What policies does your organization have in place? Do you allow single ticket exchanges, or only season ticket exchanges? Is there a price difference when changing series (i.e. Pops to Symphonic)? Do you charge exchange fees? Any information would be greatly appreciated!
Hi Karen –
Pardon my jumping in… I’m just thinking out loud here… could you apply a constituency to each subscriber constituent for each production in the Broadway series with short descriptions of B1, B2, B3, etc… maybe this could be done by a nightly job (or by scheduling the Manage Constituencies utility with a dynamic list of subscribers). And then, the first time a ticket agent exchanges a ticket for that production, they expire or delete the constituency. That way then an agent pulls up a constituent record, they’d be able to see in the header which productions are still eligible for free exchanges.
Would that work? It’s pretty easy to implement out of the box.
-p.
Patrick Schley Academy Services Manager
FIRST STAGE
Transforming Lives Through Theater
325 West Walnut Street | Milwaukee, WI 53212 (414) 267-2942 direct | (414) 267-2976 fax