I'm currently researching ticket exchange policies. What policies does your organization have in place? Do you allow single ticket exchanges, or only season ticket exchanges? Is there a price difference when changing series (i.e. Pops to Symphonic)? Do you charge exchange fees? Any information would be greatly appreciated!
Below is an excerpt from our website detailing our client’s exchange policies. Hope this helps.
Gary
Philadelphia Orchestra
Ticket Exchanges
Philadelphia Orchestra subscribers and eZseat members can exchange all tickets throughout the season at no additional cost. Patrons who are not subscribers and purchase individual tickets can exchange tickets for a $10.00 per ticket fee. Tickets can be exchanged at the Kimmel Center Box office, by phone at 215.893.1999, or online under My Account. All exchanged tickets are subject to availability and to additional costs associated with an upgraded seat section or change in day of week. Tickets may not be exchanged once a concert has passed. Please destroy outdated tickets. Twenty-four hour notice is appreciated.
Ticket Donations
Anyone who cannot use their tickets are invited to donate their tickets and receive a tax-deductible credit by calling 215.893.1999. Twenty-four hour notice is appreciated.
Kimmel Center Presents
Kimmel Center Presents subscribers can exchange tickets for a $5.00 per ticket fee. Tickets can be exchanged at the Kimmel Center Box office, by phone at 215.893.1999, or online under My Account. All exchanged tickets are subject to availability and to additional costs associated with an upgraded seat section or change in day of week. Tickets may not be exchanged once a concert has passed. Please destroy outdated tickets.
Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit by calling 215.893.1999. Donations are available to all ticket buyers up until the start of a concert or show.
Broadway Series
Broadway Series subscribers can exchange tickets to the SAME show only. The first exchange of a season is free. Subsequent exchanges may be made for a $5.00 per ticket fee. Tickets can be exchanged at the Kimmel Center Box office, by phone at 215.893.1999, or online under My Account. All exchanged tickets are subject to availability and to additional costs associated with an upgraded seat section or change in day of week. Tickets may not be exchanged once a concert has passed. Please destroy outdated tickets.
Ticket Donations are not available.
Philly Pops
Philly Pops subscribers may exchange their tickets throughout the season by mail or in person at no charge. Exchanges may be done by phone for a $5 per ticket exchange fee. Tickets can be exchanged at the Kimmel Center Box office, by phone at 215.893.1999, or online under My Account. All exchanged tickets are subject to availability and to additional costs associated with an upgraded seat section or change in day of week. Tickets may not be exchanged once a concert has passed. Please destroy outdated tickets.
Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit by calling 215.893.1999. Twenty-four hour notice is appreciated.
Pennsylvania Ballet
Subscribers may exchange tickets for other any other ballet in the season, excluding The Nutcracker and other special events, by mail or in person at no charge. Exchanges may be done by phone for a $5 per ticket exchange fee. Family Matinee Subscribers ONLY may exchange to/from Nutcracker.
Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit by calling 215.893.1999 at least 48 hours or more before the scheduled start time of a performance and no later than 2pm on Fridays.
Philadelphia Speaker Series
Exchanges are not available.
Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit by returning the tickets to Widener University. Tickets must be received by Widener by 5pm the day before the lecture. Mail to: Widener University Attn: Candi Caporale Advancement One University Place Chester, PA 19013 Fax to: 610-499-1299 Tickets must be cut in half before faxing
Opera Company of Philadelphia
Subscribers and donors may exchange their tickets for any other performance of the same production. Tickets are valued for exchange until one business day prior to your performance. To exchange tickets for FREE, please use one of the following methods: By Fax: 215-893-7801 Fax a copy of your torn tickets with a note of the date or dates you prefer to attend. Please provide a phone number or e-mail address so we may contact you to confirm your new tickets and delivery. By Mail: 1420 Locust Street, Suite 210, Philadelphia, PA 19102 Enclose your tickets with a note of the date or dates that you prefer to attend. Please provide a phone number or e-mail address so we may contact you to confirm your new tickets and delivery. In Person: Visit us at our Subscriber Services Office Academy House Professional Offices, 2nd floor 1420 Locust Street, Suite 210, Philadelphia, PA 19102 Subscriber Services is open 9:30 a.m. to 4:30 p.m. weekdays. You may also exchange your tickets by phone at 215-732-8400 for a fee of $4.50 per ticket. (Exchange fees are waived for all Bravi and Patron Council donors).
Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit A minimum of 24 hours notice is preferable, but you may let The Opera Company know by leaving a message at 215-732-8400 up to 90 minutes prior to performance time. You will be asked to write "Donated" across the face of each ticket in ink and either return them by mail, or fax a photocopy to 215-893-7801. Once your tickets have been received, your receipt will be mailed approximately one month after the production closes
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Melissa Swink Sent: Thursday, September 01, 2011 1:14 PM To: Lustig, Gary Subject: [Tessitura Ticketing Forum] Ticket Exchange Policies
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Thank you so much for the information.