Ticket Exchange Policies

Below are our exchange guidelines as posted on our website. This is the information on an insert that we include with tickets when we mail out or give out at the BO. As a consortium, our resident companies have their own exchange guidelines as well so it can get a little hairy when giving out information. When a patron calls for exchange information, we pull their record up or try to get as much background info from them as possible so we can give accurate information.

Ticket Exchange Policy
The deadline for all exchanges is 24 hours prior to the date on the original tickets. You may exchange tickets for another performance of the same production, subject to availability. No downgrades available.

Exchange Options:

At the Box Office
• Exchanges may be done anytime the Box Office is open, except 1 hour before a show. During the hour prior to a show, tickets may be dropped off at the windows to be processed at a later time.
By Phone
• Exchanges may be done by calling 714.556.2787 between 10am-6pm daily.
• If tickets of the same price are unavailable, the difference in ticket prices will be refunded by check via mail.

Exchange Fees:

• Each exchange is subject to a $5 fee per ticket, plus any difference in price.

Segerstrom Center Subscriber Benefits:

• Your exchange fee is lowered to $2 per ticket, plus any difference in price.
• All other restrictions apply.

Pacific Symphony Subscribers may exchange subscription tickets into another Pacific Symphony production so long as the new performance is within the same season and the same package genre (Ex. Any Pops performance may be exchanged into another Pops performance in the same season.)

Philharmonic Society tickets are only exchangeable if there is more than one performance of the same production, and the tickets were purchased at the Center.

Pacific Chorale tickets are exchangeable between any Pacific Chorale performances that take place at the Center within the same season.

NOT EXCHANGEABLE: Group Sale tickets, complimentary tickets, lost tickets, and tickets for past performances.

There are no refunds and no cancellations.

For the most part, all exchanges have to be within the same price zone if seating is available (no downgrades). If the only available seats are in lower price zones, then that is an acceptable exchange and “no downgrades” goes out the window.

Hope this helps.

~Karen

Please update your records to include my new e-mail address: KDiche@SCFTA.org

I'm currently researching ticket exchange policies.  What policies does your organization have in place?  Do you allow single ticket exchanges, or only season ticket exchanges? Is there a price difference when changing series (i.e. Pops to Symphonic)?  Do you charge exchange fees?  Any information would be greatly appreciated!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Below are our exchange guidelines as posted on our website. This is the information on an insert that we include with tickets when we mail out or give out at the BO. As a consortium, our resident companies have their own exchange guidelines as well so it can get a little hairy when giving out information. When a patron calls for exchange information, we pull their record up or try to get as much background info from them as possible so we can give accurate information.

Ticket Exchange Policy
The deadline for all exchanges is 24 hours prior to the date on the original tickets. You may exchange tickets for another performance of the same production, subject to availability. No downgrades available.

Exchange Options:

At the Box Office
• Exchanges may be done anytime the Box Office is open, except 1 hour before a show. During the hour prior to a show, tickets may be dropped off at the windows to be processed at a later time.
By Phone
• Exchanges may be done by calling 714.556.2787 between 10am-6pm daily.
• If tickets of the same price are unavailable, the difference in ticket prices will be refunded by check via mail.

Exchange Fees:

• Each exchange is subject to a $5 fee per ticket, plus any difference in price.

Segerstrom Center Subscriber Benefits:

• Your exchange fee is lowered to $2 per ticket, plus any difference in price.
• All other restrictions apply.

Pacific Symphony Subscribers may exchange subscription tickets into another Pacific Symphony production so long as the new performance is within the same season and the same package genre (Ex. Any Pops performance may be exchanged into another Pops performance in the same season.)

Philharmonic Society tickets are only exchangeable if there is more than one performance of the same production, and the tickets were purchased at the Center.

Pacific Chorale tickets are exchangeable between any Pacific Chorale performances that take place at the Center within the same season.

NOT EXCHANGEABLE: Group Sale tickets, complimentary tickets, lost tickets, and tickets for past performances.

There are no refunds and no cancellations.

For the most part, all exchanges have to be within the same price zone if seating is available (no downgrades). If the only available seats are in lower price zones, then that is an acceptable exchange and “no downgrades” goes out the window.

Hope this helps.

~Karen

Please update your records to include my new e-mail address: KDiche@SCFTA.org

I'm currently researching ticket exchange policies.  What policies does your organization have in place?  Do you allow single ticket exchanges, or only season ticket exchanges? Is there a price difference when changing series (i.e. Pops to Symphonic)?  Do you charge exchange fees?  Any information would be greatly appreciated!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!