We have a fixed package currently on sale, but one of the performance has recently been cancelled. The tickets have not been printed and the package is still being offered on line. Is there any reason why we can not delete the performance from the package and continue to to sell the package? Also, Is there a way for us to exchange the performance to something else if the patron wants to exchange it, without printing the series?
Are you looking at new orders going forward or also fixing previously built orders?
For new orders, you can delete a show from a Ticket Order in the Line Items tab. You need to make sure to have the Package Details box checked so it will list all of the shows within the package and then just highlight the item you want to remove and click Delete.
You do have to make sure that your package is set up so that the minimum number of performances is under or 1 less than the number of shows in your package, otherwise it won't delete.
We've also dropped a performance from a sold order before. Youhave to print the tickets for the show you need to drop and run a Seat Cancellation on that show. The money paid into that show automatically got put into an On Account fund (On Account - Subs) for the patron to use for future transactions.
Let me know if you need clarification on this and I'd be happy to give you more info off line.