We have a fixed package currently on sale, but one of the performance has recently been cancelled. The tickets have not been printed and the package is still being offered on line. Is there any reason why we can not delete the performance from the package and continue to to sell the package? Also, Is there a way for us to exchange the performance to something else if the patron wants to exchange it, without printing the series?
You can remove the perf from the perf group. Depending on what the min perfs is set to on the pkg, you could just delete the perf from the order and add the replacement perf to the order, rather than exchanging it. Or if it's a flex pkg I think you can go back into the perf selection pop up and just unselect the cancelled one and select something else instead. Then you don't need to delete or exchange anything.