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changing a facility

Beau Vigushin (Past Member)
$organization

Dear All,

We need to change our main facility as part our TNEW implementation.  I will need to remove a stack of seats from one screen and put them onto another.  I realise that the addition of new seats will only take effect for new performances built in that facility, but will the removal of seats cause mass trouble for existing performances?

Has anyone had to do this before?  Any words of wisdom or warning?

Beau @ Melbourne Recital Centre

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  • $organization

    You can actually delete seats that have been sold in the past, but I wouldn’t suggest doing it while you have active performances that are using those seats.

     

    We removed a row of seats a few years back, and once we ran all the utilities to update the facility, the ticket history of those seats no longer exists – either in the order itself, or in the Ticket History screen.  The scale still shows, as well as the price, but the seats themselves are blank.

     

    So you will lose some history there – if you don’t want to do that, I’d suggest the blackout option that Teresa mentions.

     

    Christy

    Seattle Rep

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Teresa Dean
    Sent: Friday, August 19, 2011 6:37 AM
    To: Christy Carlson
    Subject: RE: [Tessitura Ticketing Forum] changing a facility

     

    Beau,

     

    One thing to keep in mind about removing seats….if they have transaction history, you can’t remove them.  We create black out holds and apply those to every performance since we are unable to remove/delete the seats completely.  If we have sold the seats in an existing performance, we reseat the patrons before applying the black out hold.

     

    Teresa

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beau Vigushin
    Sent: Friday, August 19, 2011 3:28 AM
    To: Teresa Dean
    Subject: [Tessitura Ticketing Forum] changing a facility

     

    Dear All,

    We need to change our main facility as part our TNEW implementation.  I will need to remove a stack of seats from one screen and put them onto another.  I realise that the addition of new seats will only take effect for new performances built in that facility, but will the removal of seats cause mass trouble for existing performances?

    Has anyone had to do this before?  Any words of wisdom or warning?

    Beau @ Melbourne Recital Centre




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    You can actually delete seats that have been sold in the past, but I wouldn’t suggest doing it while you have active performances that are using those seats.

     

    We removed a row of seats a few years back, and once we ran all the utilities to update the facility, the ticket history of those seats no longer exists – either in the order itself, or in the Ticket History screen.  The scale still shows, as well as the price, but the seats themselves are blank.

     

    So you will lose some history there – if you don’t want to do that, I’d suggest the blackout option that Teresa mentions.

     

    Christy

    Seattle Rep

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Teresa Dean
    Sent: Friday, August 19, 2011 6:37 AM
    To: Christy Carlson
    Subject: RE: [Tessitura Ticketing Forum] changing a facility

     

    Beau,

     

    One thing to keep in mind about removing seats….if they have transaction history, you can’t remove them.  We create black out holds and apply those to every performance since we are unable to remove/delete the seats completely.  If we have sold the seats in an existing performance, we reseat the patrons before applying the black out hold.

     

    Teresa

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beau Vigushin
    Sent: Friday, August 19, 2011 3:28 AM
    To: Teresa Dean
    Subject: [Tessitura Ticketing Forum] changing a facility

     

    Dear All,

    We need to change our main facility as part our TNEW implementation.  I will need to remove a stack of seats from one screen and put them onto another.  I realise that the addition of new seats will only take effect for new performances built in that facility, but will the removal of seats cause mass trouble for existing performances?

    Has anyone had to do this before?  Any words of wisdom or warning?

    Beau @ Melbourne Recital Centre




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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