Dear All,
We need to change our main facility as part our TNEW implementation. I will need to remove a stack of seats from one screen and put them onto another. I realise that the addition of new seats will only take effect for new performances built in that facility, but will the removal of seats cause mass trouble for existing performances?
Has anyone had to do this before? Any words of wisdom or warning?
Beau @ Melbourne Recital Centre
Beau,
One thing to keep in mind about removing seats….if they have transaction history, you can’t remove them. We create black out holds and apply those to every performance since we are unable to remove/delete the seats completely. If we have sold the seats in an existing performance, we reseat the patrons before applying the black out hold.
Teresa
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beau Vigushin Sent: Friday, August 19, 2011 3:28 AM To: Teresa Dean Subject: [Tessitura Ticketing Forum] changing a facility
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We do what Teresa does, but in reverse. We blackout every seats that needs to go, and run a report to find people/orders who are seated in blacked out seats and then reseat them.