Hello,
I've recently been trying to implement Order Imports. Currently we've been testing this within our Live to Test versions before attempting this with outside organizations. We've been encountering an error that is not clear or sensible and was wondering if anyone had any idea what this error could mean or what else could be the problem:
"Order 1 Skipped : Error 50000, Severity 0, State 0, Procedure ,Line 0 The number of seats does not match the number of contiguous seats to be imported for on..."
What is unclear is that I've attempted to do this in two ways, the first was using the seating range per customer, and received this. I figured a work around would be to run each seat as an individual order. I did this, copied the first seat into the last seat line so that the range was true. I, however, still received this error. I have no idea how or why a single seat, within the same map (this is a Live to Test import so it is a copy of our own map) would not be contiguous.
Does anyone have any idea or troubleshoot recommendations?
Thanks,
Maurice
Hello, I've recently been trying to implement Order Imports. Currently we've been testing this within our Live to Test versions before attempting this with outside organizations. We've been encountering an error that is not clear or sensible and was wondering if anyone had any idea what this error could mean or what else could be the problem: "Order 1 Skipped : Error 50000, Severity 0, State 0, Procedure ,Line 0 The number of seats does not match the number of contiguous seats to be imported for on..." What is unclear is that I've attempted to do this in two ways, the first was using the seating range per customer, and received this. I figured a work around would be to run each seat as an individual order. I did this, copied the first seat into the last seat line so that the range was true. I, however, still received this error. I have no idea how or why a single seat, within the same map (this is a Live to Test import so it is a copy of our own map) would not be contiguous. Does anyone have any idea or troubleshoot recommendations? Thanks, MauriceThis message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
I guess you are right, unfortunately I am trying to drop this into the same account, so everything should be built as the same order. Is this not possible then?
I think it should be possible to import seats from multiple sections into the same order. You just need multiple rows in the import file for that order, keeping the seats in the various sections in separate rows, but making sure the import_ref_no is the same for all the rows that are in the same order.