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Issues with Batch Ticket Printing Setup

Former Member
Former Member $organization

Hi All,

Has anyone experienced issues with the Batch Ticket Printing Setup?  Once we select Preview, the batch is blank despite existing orders.  This is occurring with our Web MOS. 

Any suggestions on where to look first to rectify this? 

We are wondering if this is API related.  We have recently changed our external IP address.  Long story short, the gateway server itself has two diff. internal IP addresses. 

Is there somewhere API related to Batch Ticket Printing Set Up that could be effected by our changes that is causing the web batch tickets not to pull?  Where do we need to make changes within Tessitura?

Thanks in advance,

Beth Ann

  • $organization

    Have you checked to make sure that the 'Printing' checkbox associated with your Web MOS is checked at the performance level?  Ticketing Setup -->Production Elements --> Performance --> Mode of Sale Normal 0 false false false MicrosoftInternetExplorer4

    Normal 0 false false false MicrosoftInternetExplorer4

    Otherwise it could be a parameter in your Batch Printing set up window.

  • Former Member
    Former Member $organization in reply to T.J. Tasker

    Hi TJ!

     

    I figured out the parameter issue within Batch Printing Set Up and this works now!  Thanks so much for the direction.  It was a silly oversight!

     

    Thanks again,

    Beth Ann

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of T.J. Tasker
    Sent: Thursday, June 04, 2009 3:24 PM
    To: Beth Ann Mencher
    Subject: Re: [Tessitura Ticketing Forum] Issues with Batch Ticket Printing Setup

     

    Have you checked to make sure that the 'Printing' checkbox associated with your Web MOS is checked at the performance level?  Ticketing Setup -->Production Elements --> Performance --> Mode of Sale Normal 0 false false false MicrosoftInternetExplorer4 Error! Filename not specified.

    Normal 0 false false false MicrosoftInternetExplorer4

    Otherwise it could be a parameter in your Batch Printing set up window.

    From: Beth Ann Mencher <bounce-bethannmencher8383@tessituranetwork.com>
    Sent: 6/4/2009 1:33:54 PM

    Hi All,

    Has anyone experienced issues with the Batch Ticket Printing Setup?  Once we select Preview, the batch is blank despite existing orders.  This is occurring with our Web MOS. 

    Any suggestions on where to look first to rectify this? 

    We are wondering if this is API related.  We have recently changed our external IP address.  Long story short, the gateway server itself has two diff. internal IP addresses. 

    Is there somewhere API related to Batch Ticket Printing Set Up that could be effected by our changes that is causing the web batch tickets not to pull?  Where do we need to make changes within Tessitura?

    Thanks in advance,

    Beth Ann




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