Batch Ticket Printing Problem!

Is your staff making sure they are selecting all performances (including the parking and such)? If the parking and dining are a performance listed first, they would print, but the rest of the order will not.

Christopher Cuhel, Patron Services Manager

First Stage

Transforming Lives Through Theater

Hello there,

I think this might be my first post in the Forum - so let's get this party started!

So. I've had word from our Box Office that there are lots of orders that aren't coming out when they run Batch Ticket Printing. The orders are for performances which are enabled for printing and have the Delivery Method of 'Send By Post'. The weirdest bit is that some tickets in the order will appear (car park vouchers, dining etc) but the tickets for the show doesn't. Yet when you load and manually print the order - everything comes out of the printer!

Any ideas would be welcome!

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Is your staff making sure they are selecting all performances (including the parking and such)? If the parking and dining are a performance listed first, they would print, but the rest of the order will not.

Christopher Cuhel, Patron Services Manager

First Stage

Transforming Lives Through Theater

Hello there,

I think this might be my first post in the Forum - so let's get this party started!

So. I've had word from our Box Office that there are lots of orders that aren't coming out when they run Batch Ticket Printing. The orders are for performances which are enabled for printing and have the Delivery Method of 'Send By Post'. The weirdest bit is that some tickets in the order will appear (car park vouchers, dining etc) but the tickets for the show doesn't. Yet when you load and manually print the order - everything comes out of the printer!

Any ideas would be welcome!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!