Internet MOS and Internet Promo MOS

Hi Jim,

You shouldn’t need another security group.  No matter how many MOS’s the web user group has permission to, the one that should be in effect without entering the promo code is the Default MOS from T_DEFAULTS, so not sure why the promo price would show up based on your setup.  I would recommend opening a support ticket in TASK for further investigation.

Is your website set up to handle offers?  If so, you may want to consider using them in these cases as opposed to a web promotion that performs a MOS shift.  You would add the promotional price to the performance(s) and associate it to your regular web MOS in TX_MOS_PRICETYPE like any other price type.  On the MOS tab in the performance setup, however, you would add an Offer that links the promotional price type to the promo source.  Basically this accomplishes the same thing, it’s just that you don’t need to perform an MOS shift.  Unless the promo source is entered, the price will not be available.  You can still set up a friendly promo code in TR_WEB_SOURCE_NO for the offer as you have done, but the MOS would reference the regular web MOS.

Since offers do not require additional MOS setup, they are generally the preferred way of doing promotional pricing unless there is some other access-related factor that has to be addressed – e.g. pre-sale access or certain seats allocated to the promotion.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jim DeGood
Sent: Tuesday, August 02, 2011 10:22 AM
To: Gregg Stickney
Subject: [Tessitura Ticketing Forum] Internet MOS and Internet Promo MOS

Colleagues, thanks in advance for your help.

We want to offer a promotion online for a select group of patrons at the same time as having general tickets on sale without a discount to the rest of the world. We are using 2 separate MOS; do they need to live in different User Groups so they don't both have permission to call the promo Price Type?

Here's what I've done so far:

1. Added the 25% off Price Type to four test performances and linked it to the 25% off price maps.

2. Associated that price type to the Web Promo mode of sale. The 25% off Price Type is not linked to our default Internet MOS.

3. Added a row to TR_WEB_Source_No that uses a test source number, the source WELCOMEBACK, and associates it with the Web Promo MOS.

4. Allocated seats to the Web Promo MOS, and made sure that the default Internet MOS does not have access to this allocation.

5. Made the Web Promo MOS active on the four test performances. The default Internet MOS is not currently active.

6. Added the 25% off Price Type to the Web User group in the security module. This user group houses both our default Internet and our Internet Promo MOS.

The result is that the four test performances are for sale on our web site, with the discount, but without having to enter the promo code first. It seems like the Web Promo MOS has superseded the default Internet MOS. Should we separate the Web Promo MOS into its own security user group to better control access permissions?

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