I have a number of 4 performance packages that are multi-venue where there are only 4 performances available. Our web programmers are telling me they need to be coded as flex to make them work. He're what the web guy says:
"The odd thing is that they are being reported as NOT flex, fixed, or super. It’s like they have no package type which isn’t working correct via the API system. We need these to be fully defined as either flex or fixed; prefer flex since we coded to this configuration."
Am I missing something? I mean I guess I can code them as flex but that adds an extra step for our box office that is totally unnecessary.
Any insights would be appreciated.
Thanks,Dale
Hi Dale,
A non-fixed seat package is a valid, if seldom used, type of package. To designate a package as non-fixed seat, you don’t check any of the type boxes, which is why no type is returned by the API. The API has no problems with them (I know TN Express Web can sell them). It’s possible, though, that your website code can’t handle a package that doesn’t have a type. So you may be forced to either use a flex package or revise your site code.
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com