We'd like to use a credit card type gift card for our center. Does anyone use a system like this and, if so, does it interface with Tessitura?
Thank you, Beth. This is great. Sounds like you print out the passes on regular ticket stock. I was hoping that someone knew of a way to print them out on an actual gift card like we do for our gift cards that are purchased online.
Thank you again. I really appreciate it. Sounds like we will be going this route.
Jena Tunnell Guest Services ManagerDallas Symphony Orchestra Morton H. Meyerson Symphony CenterGuest Services Center2301 Flora Street Dallas, Texas 75201 214-981-2953 - phone214-692-5133 - faxj.tunnell@DalSym.comwww.dallassymphony.com
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beth HawrylukSent: Tuesday, October 09, 2012 12:38 PMTo: Jena TunnellSubject: Re: [Tessitura Ticketing Forum] Gift Cards
Hi Jena,
Not sure if this is what you are attempting to do but we have a program called Sampler Pass here at the ESO. Patrons have the opportunity to purchase a number of passes and then redeem them for select performances. It is viewed as a subscription and goes to a subscription GL but they can redeem their passes immediately or throughout the season.
We do this by building a fixed seat subscription package with one dummy performance. This performance is attached to a large g/a facility where each seat represents a 'coupon'. Our box office reps sell the package selecting the number of seats to represent the number of coupons the patron would like. The sampler pass purchase is attached to a specified GL that acts as a holding pot. We have created a coupon ticket type attached to this performance as well so we can print out their sampler passes which display their coupon numbers.
When a customer redeems their coupons the box office rep loads the original sub order, returns the coupons in the dummy performance, adds a new line item for each performance they want to attend and uses a Sampler Pass price type to book seats in the real performance. The money then moves out of the holding pot GL and into the subscription GL attached to that performance.
I hope that made sense and helps you out a bit! I'm happy to chat more about it if you'd like.
From: Jena Tunnell <bounce-jenatunnell2615@tessituranetwork.com>Sent: 10/4/2012 4:03:08 PM
We have a product line called Gift of Music that is a 3 concert Subscription. Patrons can choose the 3 concerts when they purchase or they can purchase a Gift of Music Gift Card or a combination of the two.
We would like for the revenue on the Gift Cards for this particular product to be attributed to our Subscription Revenue before the Gift Cards are redeemed. Once redeemed then the money will go towards subscriptions on a concert basis.
The problem I am having is making this work. :) I can create "vouchers" to pull that can represent the Gift Cards, but I do not know if there is a way to get Gift Cards to print off of "vouchers" that are pulled into a ticket order.
Does anyone have an idea on how to make this work or another suggestion all together?
Thank you,
Jena
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