Opening Night Procedures

Hi Aoife

In the presentation I did at last year’s TLCC we talked about Sydney Opera House’s approach to this.

Essentially each interested business area compiles and generates their own Tess List, then advises a central coordinator who combines them into a master List for final CEO approval.

The individual lists are then used to create the ‘Activity’ records, taking care to use the same date, type and ‘performance name’ so that they group together in an Activity report.

This approach allows us to tag a separate Host for each segment of the total list. This then has benefits such as making it clear who ‘owns’ the invite in the master reports, as well as allowing the units to pull the report on just their segment (based on the Host) if they want.

Roughly the areas are Government, Media/PR, Development (Donors/Sponsors), Industry (ie ‘celebrities’ and other Arts industry), staff and board - some or all of these depending on the nature of the event.

This project brought plenty of other benefits around general whole-of-organisation engagement with Tess. Getting agreement across the organisation about how to use Attributes to flag generic elements like art-form interest, as well as resolving who owns the relationships between our organisation and each individual VIP was interesting to say the least, but has ultimately been a very successful exercise…

Peter

Peter Nelson

Business Analyst, Information Systems

T 02 9250 7180  M 0401 714 246 

Sydney Opera House Bennelong Point

GPO Box 4274 Sydney NSW 2001 AUSTRALIA

Hi all,

We are currently exploring some new options from a procedural side using Tessitura to manage opening night invites/rsvps etc... 

The question we have is how do other Tess users categorise their opening night invite lists?  We are looking to streamline how we consolidate our Master List and we're trying to limit the categoires we have ie By Department/VIP/Development etc..

Any thoughts/procedures/ideas you have to share would be greatly appreciated.

Aoife and Kate

Visitor Services at the Abbey

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Hi Aoife

In the presentation I did at last year’s TLCC we talked about Sydney Opera House’s approach to this.

Essentially each interested business area compiles and generates their own Tess List, then advises a central coordinator who combines them into a master List for final CEO approval.

The individual lists are then used to create the ‘Activity’ records, taking care to use the same date, type and ‘performance name’ so that they group together in an Activity report.

This approach allows us to tag a separate Host for each segment of the total list. This then has benefits such as making it clear who ‘owns’ the invite in the master reports, as well as allowing the units to pull the report on just their segment (based on the Host) if they want.

Roughly the areas are Government, Media/PR, Development (Donors/Sponsors), Industry (ie ‘celebrities’ and other Arts industry), staff and board - some or all of these depending on the nature of the event.

This project brought plenty of other benefits around general whole-of-organisation engagement with Tess. Getting agreement across the organisation about how to use Attributes to flag generic elements like art-form interest, as well as resolving who owns the relationships between our organisation and each individual VIP was interesting to say the least, but has ultimately been a very successful exercise…

Peter

Peter Nelson

Business Analyst, Information Systems

T 02 9250 7180  M 0401 714 246 

Sydney Opera House Bennelong Point

GPO Box 4274 Sydney NSW 2001 AUSTRALIA

Hi all,

We are currently exploring some new options from a procedural side using Tessitura to manage opening night invites/rsvps etc... 

The question we have is how do other Tess users categorise their opening night invite lists?  We are looking to streamline how we consolidate our Master List and we're trying to limit the categoires we have ie By Department/VIP/Development etc..

Any thoughts/procedures/ideas you have to share would be greatly appreciated.

Aoife and Kate

Visitor Services at the Abbey

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Please consider the environment before printing this email.

Please consider the environment before printing this email.
=====This message is intended for the addressee(s) named and may contain confidential information.
If you are not the intended recipient, please delete it and notify the sender.
Views expressed in this email are those of the individual sender and are not necessarily the views of the Sydney Opera House Trust=====

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!