We are trying to explain the differences in various ticketing reports to our Board. My staff counted the number of subscription seats sold as of a certain date, and I can't even get close to that number on any of the reports. I've tried the Daily Sales Report, Package Sales Report, Performance Sales Summary, Season Sales Summary (Seated/Unseated Detail) and even the Package Order Listing. None of them really match and I'm being asked to reconcile reports to the amount of seats we counted from the paper orders.
Does anyone out there have any solution to this problem?
Thanks,
Susan Ashcraft
Box Office Manager
Sarasota Opera
Having been responsible for hand counting subscriptions at a previous organization with a software that will remain nameless, I will ask how confident are you in the accuracy of your hand count? Do you have a form for every single order? Is it possible that seats have been added to an order and not updated on the form? When we discovered that our software could not count subs accurately we had to adjust our practices to get an accurate hand count. It took almost a full season to train the box office to be aware of the process, and consumed a large part of my time.
That all being said, the reports in Tessitura do look at different characteristics to report on. Most reports have a help document attached that spell out what the report pulls on. Once you know what you are wanting to report (fully paid, partially paid, seated, unseated, etc) the help docs should help you find the right report.
Hi Boann,
I'm fairly confident that the hand counting is close to correct, however, with 3 people counting I can't be positive. I'm trying to avoid counting again. We're still booking new subscriptions and preparing the subscription tickets for mailing so time is an issue. I'm still working on reports to see if I can come close then I will feel a little better.
Thanks.