Tracking Seats Sold

Susan,

There are number of things that may make your reports seem out of balance.  Do you allow payment plans because some of these reports only look at fully paid seats when counting seats?  Have you started/do you allow exchanges?  Exchanges can change the category on a seat and will break the seat out of the package.  Are you doing upgrades and could you have any unseated packages – because again many of these reports only look at seated orders?  Do you still have unpaid rollovers – this may also cause some reporting issues since many of the reports only count paid tickets?

I find that a combination of the Package Sales Report in the Ticketing Box Office Folder and the Package Sales by Campaign found in the Ticketing Subscription Reports folder gets me the best information about our subscription campaigns.  Something to keep in mind is that the Package Sales by Campaign counts total number of seats the package represents and not just the package seats. (i.e. if you have 4 shows and purchased 2 subscription seats this report will count 8 seats and not 2 seats.)

Also do you have T-Stats?  There are some settings with T-Stats that allows you to look at unpaid rollovers and keep exchanged seats together with packages that may also help.

Hope this helps,

Elizabeth Carlock

Director, Ticketing Services

The Granada Theatre 

We are trying to explain the differences in various ticketing reports to our Board. My staff counted the number of subscription seats sold as of a certain date, and I can't even get close to that number on any of the reports. I've tried the Daily Sales Report, Package Sales Report, Performance Sales Summary, Season Sales Summary (Seated/Unseated Detail) and even the Package Order Listing. None of them really match and I'm being asked to reconcile reports to the amount of seats we counted from the paper orders.

Does anyone out there have any solution to this problem?

Thanks,

Susan Ashcraft

Box Office Manager

Sarasota Opera

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Susan,

There are number of things that may make your reports seem out of balance.  Do you allow payment plans because some of these reports only look at fully paid seats when counting seats?  Have you started/do you allow exchanges?  Exchanges can change the category on a seat and will break the seat out of the package.  Are you doing upgrades and could you have any unseated packages – because again many of these reports only look at seated orders?  Do you still have unpaid rollovers – this may also cause some reporting issues since many of the reports only count paid tickets?

I find that a combination of the Package Sales Report in the Ticketing Box Office Folder and the Package Sales by Campaign found in the Ticketing Subscription Reports folder gets me the best information about our subscription campaigns.  Something to keep in mind is that the Package Sales by Campaign counts total number of seats the package represents and not just the package seats. (i.e. if you have 4 shows and purchased 2 subscription seats this report will count 8 seats and not 2 seats.)

Also do you have T-Stats?  There are some settings with T-Stats that allows you to look at unpaid rollovers and keep exchanged seats together with packages that may also help.

Hope this helps,

Elizabeth Carlock

Director, Ticketing Services

The Granada Theatre 

We are trying to explain the differences in various ticketing reports to our Board. My staff counted the number of subscription seats sold as of a certain date, and I can't even get close to that number on any of the reports. I've tried the Daily Sales Report, Package Sales Report, Performance Sales Summary, Season Sales Summary (Seated/Unseated Detail) and even the Package Order Listing. None of them really match and I'm being asked to reconcile reports to the amount of seats we counted from the paper orders.

Does anyone out there have any solution to this problem?

Thanks,

Susan Ashcraft

Box Office Manager

Sarasota Opera

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!